Systems we've built.
Running in production.

Problem

Manual patient intake was creating 45-minute wait times. Clinical staff spent 60% of their time on data entry instead of patient care. Error rates in form transcription exceeded 12%.

Approach

Built a Claude-powered triage agent that processes intake forms, extracts structured data, cross-references patient history, and routes cases by urgency — with human-in-the-loop escalation for edge cases.

Result

Problem

Support team handling 800+ daily product queries across a 50K-SKU catalog. Average resolution time was 8 minutes per ticket. Customer satisfaction scores were declining.

Approach

Deployed a RAG pipeline that indexes the full product catalog, processes natural-language queries, and generates accurate responses with source citations. Integrated with existing helpdesk via API.

Result